Self-Defined Custom Colors in the KB Admin Control Panel

about 14 years ago | Article no. 2310

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THIS ARTICLE APPLIES TO:

Knowledgebase version 8.3.x and earlier.

ISSUE DESCRIPTION:

It is not possible to set a font color to a self-defined custom color in the online editor on the KB Admin Control Panel.

ROOT CAUSE:

This is a known issue in the Knowledgebase 8 editor.

SOLUTION OR WORK AROUND:

It is possible to use custom colors by editing the text and using the Source tab when applicable. Upgrading to Knowledgebase 9 also fixes this error.

AFFECTED SYSTEMS & USERS:

Administrators wishing to use colors not provided in the standard palette.

ADDITIONAL INFORMATION:

ESCALATION PROCEDURE:

If you have trouble performing these steps, or have additional questions, please contact our Support group at 877-373-7848 (option 2) or via email at cimsupport@moxiesoft.com.