Progressive Search Unavailable when the Default Search Type is Natural Language or Any Word

over 13 years ago | Article no. 2311

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THIS ARTICLE APPLIES TO:

Knowledgebase version 8.3.2

ISSUE DESCRIPTION:

If the Default Search Type is Natural Language or Any Word, Progress Search will be grayed out.

ROOT CAUSE:

Because Progressive Search uses a particular search logic (always including the AND operator) it is not designed to work with Natural Language or Any Word searches due to the mutually exclusive search logic they utilize.

SOLUTION OR WORK AROUND:

This is working as designed. To use Progressive Search, start a new search, selecting Progressive Search as the search method.

AFFECTED SYSTEMS & USERS:

ADDITIONAL INFORMATION:

ESCALATION PROCEDURE:

If you have additional questions, please contact our Support group at 877-373-7848 (option 2) or via email at cimsupport@moxiesoft.com.