This article applies to:
· KnowledgeBase v. 8.2
· KnowledgeBase v. 8.3.2
Symptom:
Category subscription overlooks the Article Group settings
Steps to reproduce:
1., Login to the ACP and create an Article Group, Let’s call it “Group A”
2., Create an article, e.g. “Lion.html” and add it to “Group A”.
3., Create a category, let’s call it “Category1”and add the article Lion.html to that category. (You may place several other random articles into the same category, it will not affect the outcome of the test.)
4., Create an External Access Profile but don’t give access to the article group “Group A”.
5., Create an External User based on that profile, let’s call it “User1”. This means that User1 will not have access to any articles in the article group “Group A”
6., Login to any portals as User1 and subscribe to a random article
7., Login to the ACP and navigate to Content/Article Subscription:
On the right top, choose “External users” from the drop-down box. You will see User1 in the list.
Choose the “category” text and subscribe User1 to Category1.
8., Following this, modify the article Lion.html and send out the notifications from the ACP (article / Properties -> click on the little envelope icon)
You will see that despite the external user “User1” has no permission to the article “Lion.html” (because Lion.html belongs to article group “Group A” and he has no permissions to that group), he will still receive a notification email about the fact that the article has changed.
Feedback from Engineering:
When the Administrator gives access to Category (Step 7) it means that the external user will get notifications of all the articles in that Category. nGen Knowledgebase 8.3 Administrator User's Guide clearly mentions that it will send notification to ANY article under that category. This is by design.