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All Email Reply Workflows are not Working

over 13 years ago | Article no. 2495
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THIS ARTICLE APPLIES TO:

All versions of Moxie Channels NetAgent.

ISSUE DESCRIPTION:

All Global and individual mailbox reply workflows are not working.

ROOT CAUSE:

Email Reply Workflow has not been enabled.

SOLUTION OR WORK AROUND:

Follow the below steps to enable email workflows:
  1. Log in to the Moxie Channels Web Administrator portal and navigate to Email then System Mail Setting.
  2. Scroll down to the Email Workflow Options section.
  3. Place a check mark in the box for 'Enable reply workflow'.


AFFECTED SYSTEMS & USERS:

Agents and Administrators

ADDITIONAL INFORMATION:

ESCALATION PROCEDURE:

If you have trouble performing these steps, or have additional questions, please contact our Support group at 877-373-7848 (option 2) or via email at cimsupport@moxiesoft.com.