THIS ARTICLE APPLIES TO:
Channels Version: 9.2.x & 9.4.x
PROCESS:
Below are the steps to be used to re-initialize the cache database.
Stop IIS, Moxie Channels service and All CommCore services
Go to Start >...
THIS ARTICLE APPLIES TO:
All versions of Moxie Software Customer Spaces Channels
ISSUE DESCRIPTION:
Agent Initiated and Email Replies are failing to send.
ROOT CAUSE:
This is generally caused by an invalid...
THIS ARTICLE APPLIES TO:
All versions of Moxie Channels NetAgent.
PROCESS:
The System Response Service Level is used to determine the optimum amount of time an email can be active in the system before it is replied to....
THIS ARTICLE APPLIES TO:
All versions of Moxie Channels NetAgent.
PROCESS:
The Agent Response Service Level is used to determine the optimum amount of time an email is active in an agents mailbox or workspace before the...
THIS ARTICLE APPLIES TO:
All versions of Moxie Channels NetAgent.
ISSUE DESCRIPTION:
All Global and individual mailbox reply workflows are not working.
ROOT CAUSE:
Email Reply Workflow has not been...
THIS ARTICLE APPLIES TO:
Moxie Channels NetAgent version 7.0 (Email) and later.
PROCESS:
Emails are being sent immediately, however, you wish to have them reviewed by an agent or supervisor before they are sent.
This...
