All Email Reply Workflows are not Working
over 12 years ago | Article no. 2495
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THIS ARTICLE APPLIES TO:
All versions of Moxie Channels NetAgent.
All Global and individual mailbox reply workflows are not working.
Email Reply Workflow has not been enabled.
SOLUTION OR WORK AROUND:
Follow the below steps to enable email workflows:
- Log in to the Moxie Channels Web Administrator portal and navigate to Email then System Mail Setting.
- Scroll down to the Email Workflow Options section.
- Place a check mark in the box for 'Enable reply workflow'.
AFFECTED SYSTEMS & USERS:
Agents and Administrators
If you have trouble performing these steps, or have additional questions, please contact our Support group at 877-373-7848 (option 2) or via email at firstname.lastname@example.org.