Preventing Articles from Appearing in the Hot Topics/Latest Articles Sections
THIS ARTICLE APPLIES TO:
Knowledgebase version 7.0 and later
PROCESS:
It is not possible to prevent individual articles from appearing in the Hot Topics or Latest Articles sections. However, you can customize the way they appear in the Portal.
- Log in to the KB Admin Control Panel using an administrator account.
- Under the Portal tab, click the Portal which needs to be customized.
- Click on the Configure link under Portal Customization section.
- Click on the Edit link for Portal Homepage Layout.
- Here, you can Enable/Disable the Module from appearing or not appearing in the Portal. Also, you can adjust the Order and the Layout in which these Modules appear.
- In version 8.3.2 and later you may also limit articles by number and/or date range as seen here:
AFFECTED SYSTEMS & USERS:
Knowledgebase users who wish prevent articles from appearing in the Hot Topics or Latest Articles sections of a Portal.
ADDITIONAL INFORMATION:
ESCALATION PROCEDURE:
If you have trouble performing these steps, or have additional questions, please contact our Support group at 877-373-7848 (option 2) or via email at cimsupport@moxiesoft.com.