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COM+ Identity Fails Intermittently

about 13 years ago | Article no. 2538
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THIS ARTICLE APPLIES TO:

All versions of Knowledgebase.

The information in this article also applies to: Microsoft COM+ versions 1.0 and 1.5.

ISSUE DESCRIPTION:

The COM+ Application fails with this error message:
    Event ID: 10004 Source: DCOM
    DCOM got error "Logon failure: unknown user name or bad password." and was unable to logon .\UserName in order to run the server:
    {1FD7A201-0823-479C-9A4B-2C6128585168}

    ROOT CAUSE:

    This behavior is by design.

    SOLUTION OR WORK AROUND:

    Please review this Microsoft Support Article which details more about this error and how to resolve it.

    AFFECTED SYSTEMS & USERS:

    COM+ objects control a variety of functions within the Knowledgebase, so this issue has the potential to affect all users of Knowledgebase depending on which COM+ object exhibits this error, and how long the issue persists before being corrected.

    ADDITIONAL INFORMATION:

     

    ESCALATION PROCEDURE:

    If you have trouble performing these steps, or have additional questions, please contact our Support group at 877-373-7848 (option 2) or via email at cimsupport@moxiesoft.com.