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Knowledgebase will not Accept New Registration Key

about 14 years ago | Article no. 2941
0 stars 6 ratings

THIS ARTICLE APPLIES TO:

All versions of Knowledgebase.

ISSUE DESCRIPTION:

Entering the license key into the Knowledgebase Registration Utility results in the message: “An error occurred registering the key. Cannot create ActiveX component.”

ROOT CAUSE:

The scrunn.dll and scrobj.dll have not been registered properly.

SOLUTION OR WORK AROUND:

  1. Log in to the Knowledgebase server using an account with administration privileges.
  2. Click the Start button and then Run...  In the Run Dialog, type CMD.
  3. Navigate to the SYSTEM32 folder in the Windows directory. Usually this is x:\windows\system32 where x is the drive where Windows is installed.
  4. Type “regsvr32 scrrun.dll” and hit [ENTER].
  5. Type “regsvr32 scrobj.dll” and hit [ENTER].

You should now be able to complete the registration process.

AFFECTED SYSTEMS & USERS:

ADDITIONAL INFORMATION:

ESCALATION PROCEDURE:

If you have trouble performing these steps, or have additional questions, please contact our Support group at 877-373-7848 (option 2) or via email at cimsupport@moxiesoft.com.