Editing an External User's External Access Profile Does Not Update Correctly
about 14 years ago
| Article no. 2991
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THIS ARTICLE APPLIES TO:
Knowledgebase version 8.3.2
ISSUE DESCRIPTION:
When editing the External Access Profile for an Active Directory imported External User, the new settings will not save.
ROOT CAUSE:
SOLUTION OR WORK AROUND:
This issue was fixed in Knowledgebase version 8.3.2 Hot Fix 3. Please upgrade to the latest version of Knowledgebase to resolve this issue.
AFFECTED SYSTEMS & USERS:
ADDITIONAL INFORMATION:
ESCALATION PROCEDURE:
If you have trouble performing these steps, or have additional questions, please contact our Support group at 877-373-7848 (option 2) or via email at cimsupport@moxiesoft.com.