CHM File Generated by Export Portal Process is not Searchable

over 13 years ago | Article no. 3367

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THIS ARTICLE APPLIES TO:

Knowledgebase version 8.3.2.21.2

ISSUE DESCRIPTION:

Searching an offline Portal that has been exported from Knowledgebase returns an error message of "No topics found."

ROOT CAUSE:

The itircl.dll file is not properly registered.

SOLUTION OR WORK AROUND:

On the Application Server click Start then select Run.
In the Run dialog box, type CMD and press [ENTER].
At the command prompt, type "cd x:\Program Files\KnowledgeBase.Net\knowledgebase\applicationprogram\scripts\export\chm" where x is the drive letter that Knowledgebase is installed on.
Type regsvr32 itircl.dll and press [ENTER].

This should resolve the issue.

AFFECTED SYSTEMS & USERS:

Administrators who have exported their Portal.

ADDITIONAL INFORMATION:

ESCALATION PROCEDURE:

If you have trouble performing these steps, or have additional questions, please contact our Support group at 877-373-7848 (option 2) or via email at cimsupport@ngenera.com.