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" Bulk Import Utility Errors When Initiated ""System.no reference. no exception. Object reference not set to a instance of a object."""

over 13 years ago | Article no. 3477
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THIS ARTICLE APPLIES TO:

Knowledgebase version 8.3.2

ISSUE DESCRIPTION:

After installing the Bulk Import Utility and running it, the following errors are encountered:
"System.no reference. no exception.   Object reference not set to a instance of a object."

Clicking on OK, results in another error message:
"System.invalidobjectexception: connection string has not been initialized."

ROOT CAUSE:

A previous version of the Bulk Import Utility is installed on the Application Server - only one version can be installed at a time.

SOLUTION OR WORK AROUND:

Verify that the Bulk Import Utility is only installed on the Application Server once.
  1. Log on to the Application Server with an account with administration privilges.
  2. Click Start, then select Control Panel.
  3. Double-click the "Add or Remove Programs" Icon.
  4. Verify that the Bulk Import Utility is not in the list, if it is uninstall it.
  5. Log on to the Support website at http://cimsupport.ngenera.com/ and click on the Product Download tab.
  6. Select the nGen Knowledgebase Bulk Import Tool which coresponds to your Knowledgebase version.
  7. After the file has downlowded, double-click it to install.

AFFECTED SYSTEMS & USERS:

Administrators using the nGen Knowledgebase Bulk Import Utility.

ADDITIONAL INFORMATION:

ESCALATION PROCEDURE:

If you have trouble performing these steps, or have additional questions, please contact our Support group at 877-373-7848 (option 2) or via email at cimsupport@moxiesoft.com.