Knowledgebase version 8.1 and later.
Articles Set to Expire Still Appear as Status NEW
over 13 years ago
| Article no. 3478
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THIS ARTICLE APPLIES TO:
ISSUE DESCRIPTION:
Unpublished articles do not expire.
ROOT CAUSE:
This is by design. Articles can only expire if they have been "live" or "published" to a Customer Portal.
SOLUTION OR WORK AROUND:
Reset the expiration date for the article and publish it. The article will then expire normally.
AFFECTED SYSTEMS & USERS:
Internal Users and Administrators attempting to expire articles.
ADDITIONAL INFORMATION:
Not Available
ESCALATION PROCEDURE:
If you have additional questions, please contact our Support group at 877-373-7848 (option 2) or via email at cimsupport@moxiesoft.com.