Template Code Displaying within Article
THIS ARTICLE APPLIES TO:
All versions of Knowledgebase
ISSUE DESCRIPTION:
A custom HTML template with multiple sections has been created. However, when an article is created with the template, the template code and/or custom HTML code is visible. For example:
ROOT CAUSE:
The HTML code which was entered for creating the custom Knowledgebase template is using improper syntax. Due to the incorrect syntax, the article template HTML code displayed in the Knowledgebase article is displayed instead of the correct content.
SOLUTION OR WORK AROUND:
Ensure that all code contains the proper syntax.
Examining this example:
The correct syntax is the following “[[articleBody:NFC Location]” - note the capitalized "B" in "articleBody".
Examining this example:
The correct syntax is the following “[[articleBody:NFC Location]” - note the capitalized "B" in "articleBody".
AFFECTED SYSTEMS & USERS:
ADDITIONAL INFORMATION:
ESCALATION PROCEDURE:
If you have additional questions, please contact our Support group at 877-373-7848 (option 2) or via email at cimsupport@moxiesoft.com.