Can I Get Email of the Feedback/Suggestions Which a Customer Submits Without Going to the Feedback Report for the Data?

Please use the following process to get a copy of the article with the feedback or suggestion.

1. Go to the main Portal Tab.

2. Select the name of the portal from which to retrieve a copy of the article for the suggestion email.

3. Then select Portal Customization.

4. Then select Article Display and edit.

5. Make sure under Article Information Features that the box beside Suggestion Notification Email is checked to enable suggestion emails.

6. Click the Edit Content icon.

7. A window will pop up. Select the Include the content of the article suggestion with the message (below).

This will ensure a copy of the KB article is sent with the suggestion from the customer.

8. Select Save.

9. Select the Settings icon to ensure the suggestions are being sent to the correct email address.

Additionally in the “E-Mail Suggestion Notification” section the subject and the content of the e-mail, which is being sent can be customized.

Use the following tags in the window to include specific article information within the notification email received.

Allowed Tags:

·3628: Article Number

·[[versioned]]: Article Version

·Can I Get Email of the Feedback/Suggestions Which a Customer Submits Without Going to the Feedback Report for the Data?: Article Title

·[[status]]: Article Status

·[[url]]: Link to the KB article in the Admin Panel

If you encounter any trouble (or have any questions) with the above process, please contact us by email at cimsupport@moxiesoft.com or via phone at +1-877-373-7848, option 2.