Visitor Report Displays No Data or Incorrect Data

There are two common reasons why the Visitor Report may not display the correct data.

1. The Knowledgebase Scheduled Tasks could not start.
2. The Knowledgebase Scheduled Tasks are running in the incorrect order.

The following tasks are responsible for obtaining the Visitor Report data, and they must be run in the following order:

1. KBCreateLogDates
2. KBPortalLog
3. KBUpdateArticleVisit

Manually run the required Visitor Report tasks:

1. Log in to the Knowledgebase Application Server as a user with Administrator rights
2. Click Start > Programs > Accessories > System Tools > Scheduled Tasks
3. In the Scheduled Tasks window, verify that KBCreateLogDates, KBPortalLog, and KBUpdateArticleVisit jobs are listed.
4. Right-click on KBCreateLogDates and choose Run from the menu option.
5. Verify that KBCreateLogDates ran successfully. You will know that the job is successful when the Last Run Time has updated to the current time.
6. Right-click on KBPortalLog and choose Run from the menu option.
7. Verify that KBPortalLog ran successfully. You will know that the job is successful when the Last Run Time has updated to the current time.
8. Right-click on KBUpdateArticleVisit and choose Run from the menu option.
9. Verify that KBUpdateArticleVisit ran successfully. You will know that the job is successful when the Last Run Time has updated to the current time.

Verify that the Visitor Report tasks are set to run in the proper order:

1. In the Scheduled Tasks window, click the Schedule column to sort the tasks by scheduled time
2. Verify that KBCreateLogDates is set to run first
3. Verify that KBPortalLog is set to run second
4. Verify that KBUpdateArticleVisit is set to run third
5. You may change the scheduled time that a task is set to run by Right-clicking the task name and choosing Properties > Schedule tab

The Visitor Report should now be updated with the correct data.