Error on attempt of Install of BCL Magellan
over 11 years ago
| Article no. 3676
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THIS ARTICLE APPLIES TO:
Knowledgebase - All versions
ISSUE DESCRIPTION:
This was encountered when installing 9.0.1 however it can happen with any version of Knowledgebase during the install of BCL Magellan. BCL Magellan is the component that the application uses to convert PDFs to html from within the tool.
While installing the BCL Magellan component the error received is AddPortEx: The RPC server is unavailable. (1722)
While installing the BCL Magellan component the error received is AddPortEx: The RPC server is unavailable. (1722)
ROOT CAUSE:
The BCL Magellan application needs the print spooler running to complete its install.
SOLUTION OR WORK AROUND:
Click on the "Start" button then "Control Panel" and then "Administrative Tools and Services"
Select "Print Spooler".
While it is noted arrested, start it by double-clicking on "Print Spooler" and then click the "Start" button.
Verify that the "startup type" is set to automatic.
Select "Print Spooler".
While it is noted arrested, start it by double-clicking on "Print Spooler" and then click the "Start" button.
Verify that the "startup type" is set to automatic.
AFFECTED SYSTEMS & USERS:
Knowledgebase server Administrators
ADDITIONAL INFORMATION:
Additional information on RPC errors can be found at http://social.technet.microsoft.com/wiki/contents/articles/4494.troubleshooting-the-rpc-server-is-unavailable.aspx.
ESCALATION PROCEDURE:
If you have trouble performing these steps, or have additional questions, please contact our Support Team at 877-373-7848 (option 2) or via email at cimsupport@moxiesoft.com.