How to change article upload limits
THIS ARTICLE APPLIES TO:
All versions of Knowledgebase
PROCESS:
If the Knowledgebase system is dedicated hosted or the Knowledgebase system is hosted on premises (not by Moxie Software) do the following:
1. Log in to admin panel
2. Go to the administration tab
3. Go to system settings
4. Increase the limit to desired amount.
Note: If on a shared hosted system this must be completed by On-Demand Services only.
The limits are listed here:
Group A - 15 MB
Group B - 15 MB
Group C - 15 MB
Group D - 20 MB
Group F - 15 MB
If you are a shared hosted Knowledgebase client and you are not positive which cluster you are on, please call 1-877-373-7848, option 2 and our support team can confirm it.
AFFECTED SYSTEMS & USERS:
All article authors
ADDITIONAL INFORMATION:
ESCALATION PROCEDURE:
If you have trouble performing these steps, or have additional questions, please contact our Support team at 877-373-7848 (option 2) or via email at cimsupport@moxiesoft.com.