Attachment Library
The Attachment Library section of the Content tab provides the necessary interface to upload and manage files intended to serve as article attachments.
You can add video and audio files to an article to enhance the experience of Knowledgebase users. The attached file is available to the User, and can be downloaded, or viewed online. There is a wide range of file types that can be uploaded into the Attachment Library, consisting of image files, movies and sounds, and PDF files. The following table provides examples of the various file formats:
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The Attachment Library page displays a list of all the attachments in the Attachment Library. The name, ID, the file type of the attachment, and the date on which it was uploaded are each displayed. Click the name of an Attachment in order to view its versions and the article(s) to which it is attached. You may add new versions of an attachment. Attachments are sorted alphabetically by default; you can also sort the files by file type or by date of upload.
Note: You can upload only those file types that have been specified in the Systems Settings page of the Administration tab. If you want to upload a file of a different type, you must first add it in the Systems settings page.
To Add Attachments to the Attachment Library, follow these steps:
1. From the Content tab, click view in the Attachment Library section. The Attachment Library page is displayed.
2. Click or New Attachment link. The New Attachment page is displayed.
3. Type the path for the file in the field provided.
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Perform the following steps:
i. To locate a file that you want to upload, select Browse. The Choose File dialog box is displayed.
ii. Select the file from the appropriate location and click Open. The path of the selected file is displayed in the New Attachment page.
4. Click Upload. The selected file is uploaded in the Attachment Library.
Notes: This information and more can also be found in our Administrators guide for Knowledgebase 9.0 on the support portal in Chapter 6: Attachment Library. If you attempt to upload a file type that is mentioned here into a hosted system and are unable to do so, please contact support and ask them to investigate the currently supported file types on the hosted systems. Some file types such as .SWF may not be available as a matter of policy on the hosted systems.
If you have additional questions please contact our Support team at 1-877-373-7848 option 2 or email us at cimsupport@moxiesoft.com