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Bullet Points Do Not Appear in Solution Finder

about 13 years ago | Article no. 4051
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THIS ARTICLE APPLIES TO:

Knowledgebase versions prior to 9.0.1 HF2.

ISSUE DESCRIPTION:

When used in a Solution Finder, bullet points are visible within the Admin Panel but do not appear when viewed in a Customer Portal.

ROOT CAUSE:

ExtJS, the Javascript library used to create the site, adds some styling to all < UL > or < OL > tags throughout the site. 

SOLUTION OR WORK AROUND:

The ExtJS default styling has been updated in 9.0.1 Hot Fix 2 and later to include the following: 

.SD_Body1 ul

{

padding-left:20px;

list-style-type:disc;

}

.SD_Body1

 ol

{

margin-left:20px;

list-style-type:decimal;

}

AFFECTED SYSTEMS & USERS:

This is an aesthetic issue and does not generate an error. Instead, it will be reported by authors/editors who know there should be bullet points but just don't see them.

ADDITIONAL INFORMATION:

Please note that if your portal has a modified CSS entry, you will need to alter it slightly (in the CSS link of the Portal Customizations page of the Admin Panel) in order to utilize bullet points in that portal. 


  1. Log into the Admin Panel
  2. Click the Portal tab
  3. Click the name of the portal you wish to alter
  4. Click Configure under Portal Customizations
  5. Click the CSS link
  6. Scroll to the bottom of the entry, paste the code below, and save.  

  7. .SD_Body1 ul

    {

    padding-left:20px;

    list-style-type:disc;

    }

    .SD_Body1

     ol

    {

    margin-left:20px;

    list-style-type:decimal;

    }

ESCALATION PROCEDURE:

If you continue to experience this issue after following these steps please contact our Support team at 877-373-7848 (option 2) or by email at CIMSupport@moxiesoft.com.