Applying a New Knowledgebase License Key
THIS ARTICLE APPLIES TO:
All versions of Moxie Software Knowledgebase
PROCESS:
1. On the computer where the KB Admin component is installed, from
Start, All Programs, nGenera, click KB Registration. The KB License Registration page is displayed.Note: Please make a note that you may find the KB Registration directly in the root of the start menu or in a folder call Talisma if you have a older version. If you cannot locate it please contact our support team. Our contact information is at the bottom of this article.
2. Open the license key using a text editor, such as Notepad and copy the contents of the file.
3. Paste the contents of the new license key file in the textbox and click OK. Ensure that there are no return characters at the end of the license key.
Tip: After you have pasted the license key, click at the end of the last character and hit the delete key a few times. This will prevent any "blank" carriage returns from being recognized by the KB Registration Utility.
AFFECTED SYSTEMS & USERS:
System Administrators
ADDITIONAL INFORMATION:
Please see your sales account manager to obtain product keys for Knowledgebase. If you are not sure how to contact your sales account manager please call us at the number listed below. We'd be delighted to help you get in contact with them.
ESCALATION PROCEDURE:
If you have additional questions, please contact our Support team at 877-373-7848 (option 2) or via email at cimsupport@moxiesoft.com.