In Personalized Portals on Knowledgebase 8.3 instances, the following is visible on the home page:
- Hot Topics
- Latest Articles
- Top 10 Frequently Asked Questions
- Top Favorite Articles
When selecting the “Personalization” tab at the top of the customer portal this is visible:
- My Latest Articles Viewed
-
My Last Searches
These items are available in versions Knowledgebase 8.0.4 through Knowledgebase 8.3.2 Hotfix 3.
However, when viewing a “Personalized” portal in KB 9.0.1 and later utilizing Portal Style 4 (PS4) those items do not appear. “Personalized” PS4 portals show very differently from portal styles 1, 2, and 3.
· First major item that will be noticed is that there is no “Personalization” tabs among the top tabs displayed on the style 4 portals.
o No “Personalization” Tab
· Next thing that will be noted is that only the following categories are displayed:
o Hot Topics
o Latest Articles
§ The following categories are not available in Portal style 4 as you previously had available in portal styles “1,2,3”
· My Latest Articles Viewed
· My Last Searches
· Top Favorite Articles
The Knowledgebase Program Group will be adding back the following “Widgets” at a later time in Portal Style 4:
· My Latest Articles Viewed
· My Last Searches
· Top Favorite Articles