All Articles Show as Being Authored by KBadmin or Another Author in the Article Management Screen

THIS ARTICLE APPLIES TO:

Knowledgebase 9.0.1.82.2

ISSUE DESCRIPTION:

When viewing article management all of the articles reflect one author.  After examining the articles individually by drilling into the articles, it is discovered that the articles are actually authored by other persons rather than the author listed in the article management page.

This is caused by a stored procedure that needs to be updated.

RESOLVED IN:

This is resolved in Hotfix 3 and later for 9.0.1.

ADDITIONAL INFORMATION

If applying hotfix 3 at this time is a not an option please contact our support team and ask about TFS 18865.   The Moxie Software support team can be reach via phone at 1-877-373-7848 (option 2) or via email at cimsupport@moxiesoft.com.