Article Template Modified Date Does Not Change
THIS ARTICLE APPLIES TO:
All versions of Knowledgebase before 9.0.1 Hotfix 3
ISSUE DESCRIPTION:
The modified date of the article templates did not change in the user interface even when they were modified and saved with a new date. See picture of article templates screen:
Steps to Replicate Issue:
1. Log into the Admin Panel.
2. Go to Article Templates.
3. Upload a basic template.
4. Wait a day.
5. Download the template and make a note of the file date.
6. Make some change to the template.
7. Save the template.
8. Upload the template and notice that the date never changes for date modified.
Steps to Replicate Issue:
1. Log into the Admin Panel.
2. Go to Article Templates.
3. Upload a basic template.
4. Wait a day.
5. Download the template and make a note of the file date.
6. Make some change to the template.
7. Save the template.
8. Upload the template and notice that the date never changes for date modified.
RESOLVED IN:
Knowledgebase 9.0.1 Hotfix 3 and later
ADDITIONAL INFORMATION
TFS 18998
If you have questions about this fix please contact our Support team at cimsupport@moxiesoft.com or call us at 1-877-373-7848 (option 2).
If you have questions about this fix please contact our Support team at cimsupport@moxiesoft.com or call us at 1-877-373-7848 (option 2).