Creating a Host Name

By creating a host name for a Portal, domain names can be created for the Portal, so it is not necessary to use the entire Portal URL.

Example Add knowledgebase.yourcompany.com as a host name to point to a Portal, and that would be the Portal URL. The appropriate DNS records on the DNS server must also be created.

To Create and Manage a Host Name for a Portal

1.	On the Computer where KnowledgeBase Customer Portal is installed, click Start > Programs > Administrative Tools > Internet Services (IIS) Manager. The Internet Information Services (IIS) Manager page is displayed.

2.	Browse to the Customer Portal website.

3.	Right click the Customer Portal website name, and select Properties.

4.	The Properties dialog box is displayed. The Web Site tab displays the website information.

5.	Advanced. The Advanced Web Site Identification dialog box is displayed.

6.	Add. The Add/Edit Web Site Identification dialog box is displayed.

7.	The IP address of the computer where the Customer Portal is installed is selected in the IP address field.

8.	In the TCP port field, specify the port number used to connect to the Customer Portal.

9.	In the Host Header value, specify a friendly URL for the Portal. For example: “knowledgebase.yourcompany.com”.

10.

OK.

11.	OK on the Advanced Web Site Identification page.

12.	On the Portal page in KnowledgeBase Admin Control Panel, click the name of the Portal for which the Host name is to be set.

13.	Configure in the Security & Access Options section. The Portal Security Options page is displayed.

14.	in the Host Name area. The Host Headers page is displayed.

15.	. The Add Host Name dialog box is displayed.

16.	Specify the Host name for the Portal.

17.

Save.

18.

ResetIIS.