All versions of Moxie Channels NetAgent.
Email Search Page Does Not Load
THIS ARTICLE APPLIES TO:
PROCESS:
If the email search page is blank, make sure CIM is using the proper URL in the admin.
1. In the admin, select System
2. Select Supervisor
3. Select Supervisor General
4. Make sure the URL for email search is accurate:
1. In the admin, select System
2. Select Supervisor
3. Select Supervisor General
4. Make sure the URL for email search is accurate:
AFFECTED SYSTEMS & USERS:
Supervisors using email search.
ADDITIONAL INFORMATION:
ESCALATION PROCEDURE:
If you have trouble performing these steps, or have additional questions, please contact our Support team at 1-877-373-7848 (option 2) or via email at cimsupport@moxiesoft.com.