Search Report Displaying 0 Results

Knowledgebase 8.3.2 Hotfix 4

After upgrading to 8.3.2 Hotfix 4 or patch 1, the search report in the administration panel returns 0 results everytime

Steps to confirm the issue:
1.  Log into KB Admin Control Panel.
2.  Select Reports
3.  Select Search Report.
4.  Choose any date range and hit Submit
5.  The report returns 0 results.

8.3.2 Hotfix 4 Patch 1

If upgrading to the version this is resolved in is not an option then download the mini fix here

1. Log into Knowledgebase application server and locate (results.aspx) and make a backup of this file from the location:
"C: \Program Files\Knowledgebase.Net\knowledgebase\applicationprogram\ui\http\ClientPortal\Reports\Usertrack" folder.
Note: Drive letter is arbitrary.

2. Then copy over the attached file (results.aspx.txt) to the application server and rename it to (results.aspx)

3. Replace this file at location: " \Program Files\Knowledgebase.Net\knowledgebase\applicationprogram\ui\http\ClientPortal\Reports\Usertrack" folder.

This should resolve the issue. The internal development tracking number for this behavior is TFS ID 18861.

If this issue continues after performing these steps, please contact our Support team at 1-877-373-7848 or via email at CIMSupport@moxiesoft.com