Article Template Code Appears in Parent Article after Running KBUpdateEmbeddedChildContent Scheduled Task

over 13 years ago | Article no. 4618

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THIS ARTICLE APPLIES TO:

Knowledgebase 8.3.2 Hot Fix 4

ISSUE DESCRIPTION:

After running the KBUpdateEmbededChildContent schedule task, the parent article content displays article template coding when the article is viewed from the Admin Control Panel.

ROOT CAUSE:

This is due to an incorrect template structure. The articleBody section within the template is case sensitive and must be entered as articleBody and not as ArticleBody.

SOLUTION OR WORK AROUND:

Solution:

Download the parent template
Open the template in Notepad
Change [[ArticleBody: to [[articleBody: (i.e., change the letter A to lowercase)
Re-upload the template
Initiate the “Article Template transfer”
Run the “KBTemplateTransfer” task
Create a new version of the Parent article. This issue will not occur again for all the articles created using this template

AFFECTED SYSTEMS & USERS:

ADDITIONAL INFORMATION:

ESCALATION PROCEDURE:

If you have additional questions, please contact our Support team at 1-877-373-7848 (option 2) or via email at cimsupport@moxiesoft.com.