All versions of Knowledgebase
How to Link to Articles Within the Online Editor
THIS ARTICLE APPLIES TO:
PROCESS:
Note: To link between articles, the article ID# of the target article needs to be known.
To link to another article please follow these steps:
- Within the online editor, highlight the text to be used as the article link
- From the editor toolbar, find and click the Insert Article Link button
- Add the target article's ID# into the ArticleID field
(an anchor may also be added if one has been created in the target article) - Click Insert
AFFECTED SYSTEMS & USERS:
Knowledgebase content creators (authors/editors/etc)
ADDITIONAL INFORMATION:
During content creation, case may be encountered where it is necessary to create a link to an article that has not been written yet. In those cases, it's best to create a separate placeholder article (so that the article's ID# is known), then enter that placeholder ID# into the link field. That way, the content will be linked properly and all that is needed is to finish creating the unwritten article at a later time under the already existing article ID#.
ESCALATION PROCEDURE:
If you require additional assistance, contact our Support team at +1 (877) 373-7848, option 2. You may also reach us by email at CIMSupport@moxiesoft.com .