Article Suggestion Notification Received When Option is Disabled.
about 13 years ago
| Article no. 5020
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THIS ARTICLE APPLIES TO:
Knowledgebase version 9.0.1.82.3 and 9.0.1.82.4, when using portal style 4
ISSUE DESCRIPTION:
For Portal Style 4 when the Suggestion Notification Email function is enabled, the notification email is sent using the formatting and email address configured under Portal Customization>Article Display>Edit Content.
Yet, when the option is disabled, a generic notification is still sent, but is sent to the system email address configured under Administration>System Settings>KB System Email Address:
Disabling the Suggestion Notification Email option only changes which recipient gets the notification and the format in which it's written. It does not eliminate the notification.
NOTE: This issue does not occur under portal styles 1, 2, or 3; where disabling the notification eliminates it entirely.
RESOLVED IN:
The issue is resolved in Knowledgebase version 9.0.2.
ADDITIONAL INFORMATION
This issue was investigated by Moxie Development under TFS ID#22997.