Article Suggestion Notification Received When Option is Disabled.

THIS ARTICLE APPLIES TO:

Knowledgebase version 9.0.1.82.3 and 9.0.1.82.4, when using portal style 4

ISSUE DESCRIPTION:

For Portal Style 4 when the Suggestion Notification Email function is enabled, the notification email is sent using the formatting and email address configured under Portal Customization>Article Display>Edit Content.


Yet, when the option is disabled, a generic notification is still sent, but is sent to the system email address configured under Administration>System Settings>KB System Email Address:

 

Disabling the Suggestion Notification Email option only changes which recipient gets the notification and the format in which it's written. It does not eliminate the notification.

NOTE: This issue does not occur under portal styles 1, 2, or 3; where disabling the notification eliminates it entirely.

RESOLVED IN:

The issue is resolved in Knowledgebase version 9.0.2.

ADDITIONAL INFORMATION

This issue was investigated by Moxie Development under TFS ID#22997.