Application Error When Viewing Hyperlinks in Articles
THIS ARTICLE APPLIES TO:
Knowledgebase version 9.0 and later.
ISSUE DESCRIPTION:
When clicking a hyperlink within an article, an Oops error is encountered.
ROOT CAUSE:
In Knowledgebase version 9.0, the new online editor tool requires that selection of an appropriate link type when inserting hyperlinks into articles.
Articles left as type "Other" will be treated as internal portal resources. The result of this is that the URL entered will be appended to the end of the portal URL like so:
Articles left as type "Other" will be treated as internal portal resources. The result of this is that the URL entered will be appended to the end of the portal URL like so:
SOLUTION OR WORK AROUND:
When creating hyperlinks in version 9.0, it is required that to specify the appropriate link Type (http://, https://, ftp://, etc).
AFFECTED SYSTEMS & USERS:
Content creators (authors/editors/etc) who insert hyperlinks into articles
ADDITIONAL INFORMATION:
ESCALATION PROCEDURE:
If you require further assistance, contact our Support team at +1 (877) 373-7848, option 2. You may also reach us by email at CIMSupport@moxiesoft.com.