All versions of Channels Customer Spaces (Chat & Email).
Disabling All Service Lines at Once Globally
THIS ARTICLE APPLIES TO:
PROCESS:
To disable all service lines at once go to Chat, Schedule Options from the Administrator menu the options here will allow the Administrator to enable the Force Open/Close of the nGen Channels server for all the service lines at once, then select Update.
AFFECTED SYSTEMS & USERS:
Administrators who need to disable all service lines at once globally in the event of unexpected maintenance or if a holiday schedule is not set-up.
ADDITIONAL INFORMATION:
N/A
ESCALATION PROCEDURE:
If you have trouble performing these steps, or have additional questions, please contact our Support team at +1-877-373-7848 (option 2) or via email at cimsupport@moxiesoft.com.