Chat

over 9 years ago

THIS ARTICLE APPLIES TO: Channels 9.1 and above ISSUE DESCRIPTION: Under certain circumstances, when the customer accepts a proactive invite, instead of a questionnaire page being presented, a blank page is...

0 ratings

over 12 years ago

THIS ARTICLE APPLIES TO: All versions of Channels Customer Spaces (Chat & Email). PROCESS: To disable all service lines at once go to Chat, Schedule Options from the Administrator menu the options here will allow...

0 ratings

over 13 years ago

THIS ARTICLE APPLIES TO: All versions of Moxie Channels NetAgent (Chat). ISSUE DESCRIPTION: The URL to be loaded upon customer client entrance does not display when a customer enters into a Chat session. ROOT...

0 ratings

over 13 years ago

Documentation Title: Proactive Chat Deployment Best Practices - mreed Content: Proactive Chat Deployment Best...

2 ratings

over 13 years ago

THIS ARTICLE APPLIES TO: Moxie Channels NetAgent version 8.x (Proactive Chat) ISSUE DESCRIPTION: When trying to invite a customer to a Proactive Chat from the Proactive Monitor Screen, the Agent receives the error...

0 ratings