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Blank Page Displayed When Customer Accepts a Proactive Invite

about 9 years ago | Article no. 6200
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THIS ARTICLE APPLIES TO:

Channels 9.1 and above

ISSUE DESCRIPTION:

Under certain circumstances, when the customer accepts a proactive invite, instead of a questionnaire page being presented, a blank page is displayed.

ROOT CAUSE:

SOLUTION OR WORK AROUND:

To resolve the issue please follow the steps below.

  1. Enable the Proactive logging found in the Channel Admin under ChatàProactiveàProactive Settings  



  2. Restart IIS on the Proactive server
  3. Disable and re-enable Proactive server in the Channels Admin under Chat àProactiveàProactive Web Servers

AFFECTED SYSTEMS & USERS:

ADDITIONAL INFORMATION:

ESCALATION PROCEDURE:

If you have additional questions, please contact our Support team at 877-373-7848 (option 2) or via email to support@gomoxie.com