As part of an update to our cloud infrastructure, Moxie will be migrating IP addresses associated with Moxie’s Hosted Cloud Services. We’ve addressed some of the common questions about the IP migration in this article, but please feel free to reach out to your Customer Success representative if you have further inquiries.
Q. How does it impact me?
A. Your data and content is protected and not impacted by this change.
A. The DNS hostname you access for connectivity to services you use from Moxie will not change. Your IT team will need to update any firewall whitelisting that may be done to the IP address range connected to your hostname.
A. See the table below for specific Application/Service requirements.
Q. Why are you changing IP ranges?
A. Our datacenter hosting provider is changing IP ranges.
Q. When will this happen?
A. All changes are scheduled to take place between mid-September and November 1, 2017. Moxie will contact you with specific timelines prior to the migration.
Q. Will there be any downtime?
A. There may be a planned downtime of up to approximately 30 min depending on your specific services. Moxie will plan ahead with you to schedule this.
Q. What do I need to do to make sure that I am not impacted?
A. For most customers there will be minimal work on your side, however this is dependent on the services you use. Adjustments to whitelisting, firewalls, mail routing rules, and/or DNS updates for certs provided to Moxie may be required. We will work with your teams to ensure the proper updates are completed.
A. Also refer to the below table for specific product/service impacts
Q. How do I know if we are whitelisting Moxie IPs currently?
A. Below is the current range of IPs you could be whitelisting for internet connectivity to Moxie:
- 66.45.3.64
- 67.217.236.0/24
- 69.48.210.0/24
- 69.48.233.0/24
Q. What resources might I need?
A. Based on your specific Moxie products/services you may need to engage your Network, IT Support, Mail, Security and Application Support teams.
Q. What do I need to do after the migration?
A. Moxie will complete a high level of testing to ensure continued service and we ask for you to also test after the changes to verify functionality.
Q. What if I have a VPN?
A. We will contact you with updated information to setup the new VPN on the new network.
A. See “VPN Setup” in the table below
Q. What if I'm using a non-Moxie domain (e.g. custom certificates)?
A. You will need to update the DNS pointers; Moxie will reach out with additional information.
A. See “Customer provide Certificates” within the table below for more information
Q. What happens if we cannot make the changes by the due date?
A. If you remain connected through the old IP address range; Moxie products/services you use will no longer be accessible.
Q. Who do I contact for more information?
A. Please reach out to your Customer Success representative.
Customer Impact Table
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General Network Connectivity |
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SFTP |
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Mail Routing / Domain IP / Domain Name Update |
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Default Gateway |
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VPN Setup |
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Customer Provided Certs |
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KB 9.x |
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KB 10 |
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Channels |
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Concierge |
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ADFS/SSO |
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