Moxie has made a strategic decision to migrate some components of our infrastructure platform to Amazon Web Services (AWS). This decision will provide infrastructure improvements and scalability to continue to deliver fast, secure and reliable service. Beginning Q1 of 2018 we will start migrating our Concierge, Knowledge 10 and Disaster Recovery Services to AWS.
We’ve addressed some of the common questions regarding the migration below, but please feel free to reach out to your Customer Success representative if you have further inquiries.
Q. How does it impact our data and security?
A. Your data and content is protected using the same security controls and audited processes.
A. AWS has equivalent security controls and certifications as Moxie’s current hosting provider including ISO27001, PCI and HIPAA.
Q. What changes will I see that may impact me?
A. The URL / domain name you use to access Moxie services will not change.
A. The IP Address for Moxie services will change. This will only impact you if you are using Moxie IP addresses in any of your infrastructure (white list, VPN, etc.).
Q. What if I have a VPN?
A. We will contact you with updated information to setup the new VPN on the new network.
A. See “VPN Setup” in the table below
Q. When is the migration scheduled to occur?
A. Concierge and KB 10 migrations are scheduled to occur in Q1, 2018. Moxie will contact you with advanced notice on the specific timelines prior to the migration.
A. KB 9 & Channels (DR environments only) are scheduled to occur through Q1 and Q2 2018
Moxie will contact you with your specific timelines for testing.
Q. Will there be any downtime?
A. There may be a planned downtime of up to approximately 30 min depending on your specific services. Moxie will contact you with advanced notice of the specific time.
Q. What do I need to do to make sure that the migration goes smoothly?
A. Refer to the below table for specific product/service impacts
Q. What do I need to do after the migration?
A. Moxie will be performing thorough testing prior to the migration to ensure continued service and we ask for you to also test after the changes to verify functionality.
Q. Who do I contact for more information?
A. Please reach out to your Customer Success representative.
Customer Impact Table
|
Concierge |
No changes required from customer’s side. |
|
KB 10 |
No changes required from customer’s side. |
|
Channels (DR Services Only) |
Once the environment is built in AWS, it will be made available to test the connectivity. |
|
KB 9.x (DR Services Only) |
Once the environment is built in AWS, it will be made available to test the connectivity. |
|
VPN Setup |
|