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THIS ARTICLE APPLIES TO: Knowledgebase version 7.0 and later. PROCESS: Follow the steps below to migrate your SQL Server from the Application Server to its own server: Important Note 1: This article is intended for the use of a network...
THIS ARTICLE APPLIES TO: Knowledgebase version 8.0.4 and earlier. PROCESS: Certain characters and phrases are inherently ignored by the search engine. To avoid errors when using these words, the Knowledgebase application maintains a list that is...
THIS ARTICLE APPLIES TO: All versions of Knowledgebase. PROCESS: The following instructions describe changing the session timeout for the Knowledgebase Portal Style 1-3 Customer Portals from the default 20 minutes to 60 minutes. These instructions...
THIS ARTICLE APPLIES TO: All versions of Knowledgebase. PROCESS: The following Instructions describe changing the session timeout for the Knowledgebase Admin Control Panel from the default 20 minutes to 60 minutes Important Note: The design of...
Moxie takes compliance with the data privacy legislation very seriously. Moxie is aware of various regulations regarding the use of cookies and is carefully reviewing the impact to our products. Consistent with the regulatory guidance, Moxie...
Moxie Browser Support for current application version The Moxie Suite of applications includes multiple interfaces with stated browsers supported: Administration Applications for CXone Guide, Knowledge, and Channels CXone Guide and Channels...
Covered Application Services This policy applies to application data for Moxie’s Chat, Email, Concierge and other application services with the exception, as noted below, of Moxie’s Knowledgebase application service. 18 Month Retention Policy...
As part of an update to our cloud infrastructure, Moxie will be migrating IP addresses associated with Moxie’s Hosted Cloud Services. We’ve addressed some of the common questions about the IP migration in this article, but please feel free to...
Moxie Product Feature Deprecation Notice This article outlines the timeline for when selected functionality within Moxie's Channels & Knowledge platforms will be end of life. When a feature is end of life, it will no longer be available or...
Channels 9.1 General Availability Plan The following is the Channels 9.1 General Availability plan for new installations and upgrades: Date On Premises On Demand July 16 · General Availability for New Installations · All new orders will have 9.1...