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Mail Re-Parsing in CommCore Post Office Service Last updated mapping table: December 12, 2016 This article describes the new functionality in Channels 9.4.0.6 (CU6) whereby Channels CommCore Post Office Service is designed to resolve potential...
Managing Time Zone related issues in Moxie Email. This article describes the changes made in Channels 9.4 CU8 QFE 1 to manage issues related to email and System Response Service Level (SRSL) resulting from time-changes in the various time zones....
Moxie is aware of and monitoring the activities surrounding the Meltdown and Spectre vulnerabilities. Protecting our customer assets is always a top priority at Moxie. Our operations and security teams are carefully following the evolving...
What is this about? Two major mail server providers, Microsoft and Google, have announced deprecations to the authentication methods supported for retrieving email from their cloud based systems. These changes may prevent receiving email from...
Moxie takes compliance with the data privacy legislation very seriously. Moxie is aware of various regulations regarding the use of cookies and is carefully reviewing the impact to our products. Consistent with the regulatory guidance, Moxie...
Moxie’s Channels platform currently depends on Internet Explorer 11 (IE 11) browser functionality for its Administration Client. Internet Explorer 11 desktop application is out support by Microsoft. (Microsoft support article) The Channels...
Moxie Browser Support for current application version The Moxie Suite of applications includes multiple interfaces with stated browsers supported: Administration Applications for CXone Guide, Knowledge, and Channels CXone Guide and Channels...
Covered Application Services This policy applies to application data for Moxie’s Chat, Email, Concierge and other application services with the exception, as noted below, of Moxie’s Knowledgebase application service. 18 Month Retention Policy...
As part of an update to our cloud infrastructure, Moxie will be migrating IP addresses associated with Moxie’s Hosted Cloud Services. We’ve addressed some of the common questions about the IP migration in this article, but please feel free to...
Moxie Product Feature Deprecation Notice This article outlines the timeline for when selected functionality within Moxie's Channels & Knowledge platforms will be end of life. When a feature is end of life, it will no longer be available or...