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QueueEvents QWait changes for Enter Service Line post
QueueEvents, QWait changes for "Enter Service Line"" - Channels 9.4 CU8 QFE 2 Data stored in the QWait column for EvType = 10 (Entered Queue) has been changed as described below to fix an issue related to the Historical Service Line...
Proactive Statistics Page Lists No Application Servers or Monitored Sites
THIS ARTICLE APPLIES TO: All versions of Moxie Channels NetAgent. ISSUE DESCRIPTION: When looking at the Proactive Statistics page, no Application Servers are listed and no sites are being monitored. ROOT CAUSE: When the Proactive Server was set...
Determining the Maximum Number of Agent Accounts Allowed
THIS ARTICLE APPLIES TO: All versions of Moxie Channels NetAgent. PROCESS: To determine the maximum number of Agent accounts allowed on your licence, log into the Moxie Channels Web Administrator. Click on System then select License A list of all...
Moxie Product Feature Deprecation Notice
Moxie Product Feature Deprecation Notice This article outlines the timeline for when selected functionality within Moxie's Channels & Knowledge platforms will be end of life. When a feature is end of life, it will no longer be available or...
Workaround - Scheduled Workflow Migration Issue (Channels 9.2 and higher)
THIS ARTICLE APPLIES TO: Migrated Workflows in Channels 9.4 and higher. ISSUE DESCRIPTION: Migration of workflows from Channels 9.1 works for fresh upgrades to Channels 9.4.0.6 (9.4 CU6) and later. In deployments that have upgraded to Channels 9.2...
Upgrading From Older Versions of CIM Channels to a 9.X Version Does Not Offer an Upgrade Option
THIS ARTICLE APPLIES TO: All versions of Moxie Channels ISSUE DESCRIPTION: When upgrading from version X to 9.X you are prompted to install a new version. The option to upgrade a previously installed version is not available. ROOT CAUSE: For some...
Google Chrome 80 update
Google’s Chrome 80 is scheduled for release on February 4, 2020 and changes may have some impact to user's of Moxie's Chat. The impact with this update in effect removes access to cookies created by Moxie Chat, similar impact as...
Printing Email Events Tab
THIS ARTICLE APPLIES TO: Moxie Channels NetAgent prior to 8.3.2 Hot Fix 7. ISSUE DESCRIPTION: There was an issue with the print function of the event tab in the email search functionality of CIM. The border prints but nothing else. ROOT CAUSE:...
Individual Agent Experiencing Odd Behavior When Working in or Logging into Agent Client
THIS ARTICLE APPLIES TO: All versions of Moxie Channels NetAgent. ISSUE DESCRIPTION: An Agent is experiencing odd behavior when working in the Agent Client. This is usually limited to the inability to view items that are normally viewable or...
Like and Exact Word Search in Agent Client
THIS ARTICLE APPLIES TO: Moxie Software Customer Spaces Channels version 9.x (Chat) ISSUE DESCRIPTION: When a Chat transcript search using a phrase or multiple words is performed, the results should return both exact and like matches of the...