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Automatic Summarization is repeating same sentence in search results

about 14 years ago | Article no. 3390
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THIS ARTICLE APPLIES TO:

Knowledgebase version 8.3.2 and later.

ISSUE DESCRIPTION:

When performing a search in the Customer Portal, the Search Results Summary shows repeating text from the first article template body section.

ROOT CAUSE:

This is a misconfiguration of the AutonomyIDOLServer.cfg file.

SOLUTION OR WORK AROUND:

To correct this issue will will require a brief downtime for the search sub-system.  The Portal will be functional during the process, but search may not be fully functional while the below activity and re-indexing are happening. 

  1. Enter http://localhost:9001/DREINITIAL? into the address bar of Internet Explorer. Replace ‘localhost’ with IP Address or Host Name of the Autonomy Server. This will display the index ID.
  2. Edit the AutonomyIDOLServer.cfg file located at  x:\ProgramFiles\Knowledgebase.Net\Autonomy\IDOLServer\IDOL (where x is the drive where Knowledgebase.net files can be found)
  3. Find these lines:
    [SetSourceFields]
    PropertyFieldCSVs=*/DRETITLE,*/DRECONTENT,*/ARTICLETITLE
  4. Change the PropertyFieldCSVs line to: PropertyFieldCSVs=*/DRECONTENT
  5. Save and close the file.
  6. Run Autonomy IDOL reset tool to reindex the data. The tool can be found at: x:\ProgramFiles\Knowledgebase.Net\Autonomy\InstallScripts\ AutonomyReset.zip

AFFECTED SYSTEMS & USERS:

External users who perform searches in the customer portal may encounter this issue if the solution steps have not been applied and article templates are used.

ADDITIONAL INFORMATION:

For addition information on the Autonomy Reset tool, please review this related article: Autonomyreset.bat

ESCALATION PROCEDURE:

If this issue continues after performing these steps, please contact our Support group at 877-373-7848 or via email at cimsupport@moxiesoft.com.