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THIS ARTICLE APPLIES TO: Channels 9.1 and above ISSUE DESCRIPTION: Under certain circumstances, when the customer accepts a proactive invite, instead of a questionnaire page being presented, a blank page is displayed. ROOT CAUSE: SOLUTION OR WORK...
THIS ARTICLE APPLIES TO: All versions of Moxie Channels NetAgent (Chat). ISSUE DESCRIPTION: Customers are not seeing web content pushed from the Agents after the initial push. For instance, if an Agent pushed www.google.com to a customer, and then...
THIS ARTICLE APPLIES TO: All versions of Moxie Channels NetAgent. ISSUE DESCRIPTION: ROOT CAUSE: SOLUTION OR WORK AROUND: The following is a list of all ports that may need to be utilized by Moxie Channels in a standard installation. Please ensure...
THIS ARTICLE APPLIES TO: Moxie Channels NetAgent version 8.10.431 ISSUE DESCRIPTION: After upgrading from from CIM Channels NetAgent version 8.10.431 to 8.30.478, there is an error message presented when logging into the Moxie Channels Web...
THIS ARTICLE APPLIES TO: Moxie Channels NetAgent (Email) version 7.0 and later. PROCESS: Changing the 'From' field for all emails replied to in Agent Client. The 'From' information for all emails sent by agents in Agent Client can...
THIS ARTICLE APPLIES TO: This article applies to scenarios of upgrading Moxie Channels from Versions 8.3.2 to 9.4. It includes the following details: Prerequisites for the upgrade and migration. Typical deployment scenarios. Steps to complete the...
Robots.txt file Search engines such as Google, crawl the web to index the web content for users to search. You may not want your installation of Moxie's Channels software to be indexed. The installer in Channels 9.4 CU11 inserts a robots.txt...
Channels Scheduled Reporting Server Setup This article describes the steps to set up Scheduled Reporting Server for Channels supervisors. Prior to setting up Scheduled Reports ensure that the following are available: Two (2) Servers, Server-A and...
An issue has been identified for Moxie Channels customers who are licensed for Email only (not Chat). Agents may not be able to save any options from the Agent Client Options dialog or the dialog box may not close when attempting to save any...
This article is to help users in case of a Channels Reporting Database failure on upgrade from Channels 9.4 CU9 to Channels 9.4 CU11 Perform the following steps after running the Channels 9.4 CU11 installer. in this scenario, Channels Service will...