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CIM Support KB

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Application Error When Viewing Hyperlinks in Articles
THIS ARTICLE APPLIES TO: Knowledgebase version 9.0 and later. ISSUE DESCRIPTION: When clicking a hyperlink within an article, an Oops error is encountered. ROOT CAUSE: In Knowledgebase version 9.0, the new online editor tool requires that...
Applying Cascading Style Sheets and Custom Java Script to your KB Articles
THIS ARTICLE APPLIES TO: Knowledgebase all versions PROCESS: There are several ways to customize your Knowledgebase articles. This functionality allows you to customize the look and feel for your Knowledgebase articles to match your existing web...
Applying a New Knowledgebase License Key
THIS ARTICLE APPLIES TO: All versions of Moxie Software Knowledgebase PROCESS: 1. On the computer where the KB Admin component is installed, from Start, All Programs, nGenera, click KB Registration. The KB License Registration page is displayed....
Article Link in Article Subscription Emails is Incorrect
THIS ARTICLE APPLIES TO: All versions of Knowledgebase. ISSUE DESCRIPTION: Links within subscription emails do not work correctly. ROOT CAUSE: The URL link that is inserted is not correct. SOLUTION OR WORK AROUND: Log in to the KB Admin Control...
Article Management Page Shows Incorrect Status for Updated Published Articles
THIS ARTICLE APPLIES TO: Knowledgebase versions 8.3.x through 9.0.0.71.1 ISSUE DESCRIPTION: When a new version of a Published article is created, it still shows up as "Published" on the Article Management page and in Article reports....
Article Notification Email Configuration
THIS ARTICLE APPLIES TO: All versions of Knowledgebase. ISSUE DESCRIPTION: End users are not receiving Knowledgebase subscription mails. ROOT CAUSE: Knowledgebase may not be configured correctly or the SMTP Services is not running. SOLUTION OR...
Article Properties Pane Is Blank in Article Management
THIS ARTICLE APPLIES TO: Knowledgebase version 8.3.2 ISSUE DESCRIPTION: When accessing the article Properties link in Article Management, Internal Users receive a blank page and cannot see the article properties. ROOT CAUSE: No Internal User...
Article Rank Determined By Indexing Service
THIS ARTICLE APPLIES TO: Knowledgebase version 8.0.4 and earlier. PROCESS: The Microsoft Indexing Service is a Microsoft Windows 2000 base service for file systems and Web servers. Formerly known as Index Server, its original function was to crawl...
Article Suggestion Notification Received When Option is Disabled.
THIS ARTICLE APPLIES TO: Knowledgebase version 9.0.1.82.3 and 9.0.1.82.4, when using portal style 4 ISSUE DESCRIPTION: For Portal Style 4 when the Suggestion Notification Email function is enabled, the notification email is sent using the...
Article Template Code Appears in Parent Article after Running KBUpdateEmbeddedChildContent Scheduled Task
THIS ARTICLE APPLIES TO: Knowledgebase 8.3.2 Hot Fix 4 ISSUE DESCRIPTION: After running the KBUpdateEmbededChildContent schedule task, the parent article content displays article template coding when the article is viewed from the Admin Control...