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Attachment Library General Information
Attachment Library The Attachment Library section of the Content tab provides the necessary interface to upload and manage files intended to serve as article attachments. You can add video and audio files to an article to enhance the experience of...
Attempting to Generate Articles Report Results in Server Error
THIS ARTICLE APPLIES TO: Knowledgebase 8.3.2 Hotfix 3 ISSUE DESCRIPTION: Steps to replicate the issue: 1. Log in to Admin Panel 2. Go to Reports 3. Select Articles 4. Set Criteria 5. Author: Select a couple by using ctrl 6. Status: Select a couple...
Automatic Summarization is repeating same sentence in search results
THIS ARTICLE APPLIES TO: Knowledgebase version 8.3.2 and later. ISSUE DESCRIPTION: When performing a search in the Customer Portal, the Search Results Summary shows repeating text from the first article template body section. ROOT CAUSE: This is a...
Autonomy DIH Uninstall Instructions
THIS ARTICLE APPLIES TO: Moxie Knowledge version 9.4 PROCESS: Please note, these instructions vary depending upon the patch version of 9.4. 9.4.0 - 9.4.10 Autonomy DIH Uninstall Instructions Open Autonomy DIH -> setup.exe and Run as...
Autonomy Disk Space Requirements
THIS ARTICLE APPLIES TO: Knowledgebase versions 8.1 and later. ISSUE DESCRIPTION: Question: "How much disk space is needed for Autonomy?" when setting up the Admin server for their Knowledgebase 8.1 (or later) deployment. ROOT CAUSE:...
Backing Up My Knowledgebase Application Server
THIS ARTICLE APPLIES TO: All versions of Knowledgebase. PROCESS: Prior to applying a hotfix or service pack (or ANY patches, updates, etc) to your Knowledgebase Application Server, perform the following steps to backup your system: Back the Sql...
Backup and Migration of Moxie Knowledgebase
THIS ARTICLE APPLIES TO: Knowledgebase 8.3.2 and newer PROCESS: This article is written with the assumption that migration is the end result however the backup procedures outlined here can be used for any recurring backup process. Introduction:...
Bad Links within Editor Created Articles
THIS ARTICLE APPLIES TO: Knowledge Spaces 9.1 HF2 ISSUE DESCRIPTION: When viewing a new version of an article or a newly created article on a portal style 4 portal on a 9.1 Hotfix 2 system you may encounter links to other Knowledge Spaces article...
Browser Session Crossover
THIS ARTICLE APPLIES TO: All versions of Knowledgebase. ISSUE DESCRIPTION: When you have a direct article link from one Portal to an article in another Portal that opens a second browser window, the session for the second browser will highjack the...
Bulk Export of Articles
THIS ARTICLE APPLIES TO: Knowledgebase – All Versions ISSUE DESCRIPTION: Occasionally administrators or Knowledgebase (KB) customers require a bulk export of all their articles as stand-alone files from there hosted KB server, which we have at our...