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Sales conversion are a way of using the Channels database to associate sales data with Chat session data. This is not the same as Sales Value, which is the shopping cart value. Sales conversion is an out-of-box Channels functionality; however, it...
Channels v9.2 Recommended Software Version and configuration Latest Release version: 9.2 Hotfix 1 Patch 08 Moxie has identified defects in the 9.2 Channels release and has developed updates to address a number of these defects. As such, Moxie...
This release and all future updates are Moxie Cloud Services releases. Customers are automatically upgraded to the latest Channels release. Latest Release: Channels 9.4 Cumulative Update 15 QFE 15 Release Notes: Moxie(R) Channels 9.4 CU15 QFE15...
THIS ARTICLE APPLIES TO: Moxie Channels NetAgent versions 7.0 prior to Service Pack 2. ISSUE DESCRIPTION: Chat Transcript Search results take an abnormal amount of time to download or causes the Agent Client to freeze. ROOT CAUSE: SOLUTION OR WORK...
THIS ARTICLE APPLIES TO: All versions of Moxie Channels Chat ISSUE DESCRIPTION: Agents who handle Chats within Moxie Channels Agent Client have an option available to them labeled Check Customer Status. This button will present the customer with a...
THIS ARTICLE APPLIES TO: All versions of Moxie Channels NetAgent. PROCESS: Clearing the Java Cache on a workstation will result in the reinstallation of the Agent Client. This may resolve some Agent Client issues. Click on the Start button and...
Additional configurations are required when channels Servers are behind a firewall for proper operation of File Upload feature of Chat Using the following as example environment: Firewall Host Name: company.com Firewall IP address: 22.214.171.124...
THIS ARTICLE APPLIES TO: All versions of Moxie Channels. PROCESS: Moving Moxie Channels to a new IP Address will require a new License Key to be generated. Go to http://support.moxiesoft.com. Log in with your Support login and password. Click...
THIS ARTICLE APPLIES TO: Moxie Channels NetAgent version 7.0 (Email) and later. PROCESS: Emails are being sent immediately, however, you wish to have them reviewed by an agent or supervisor before they are sent. This can be addressed by using the...
THIS ARTICLE APPLIES TO: Moxie Channels NetAgent version 7.0 and later. PROCESS: Adding a desktop shortcut icon can reduce the number of clicks an Agent must make to launch the Agent Client. In Internet Explorer, navigate to:...