THIS ARTICLE APPLIES TO:
Knowledgebase 9.0.1 hotfix 3
ISSUE DESCRIPTION:
While using a Macintosh computer with a Safari browser, opening a portal style 4 (customer facing portal) and searching the “Sort By”...
The documentation in the help files was unclear as to where The Reputation and Ratings area was in the portal. Below please find the exact text as it appears in the help files and the administrative user manual for the...
THIS ARTICLE APPLIES TO:
Knowledgebase all versions
PROCESS:
Log in to admin
Go Portal tab
Choose Portal
Go to portal modules
Click on pencil next to contents type Home and save.
AFFECTED SYSTEMS &...
THIS ARTICLE APPLIES TO:
Knowledgebase 9.0.1.X and later
PROCESS:
1. Log in to the Knowledgebase administrative website panel
2. Click on Portal along the top
3. A list of portal titles appear
4. Click on the title...
THIS ARTICLE APPLIES TO:
Knowledgebase 9.0.1 and newer
ISSUE DESCRIPTION:
Some end users may encounter latency issues while using Internet Explorer 7 when accessing Portal Style 4 with the secure site option enabled as...
The only configuration step to enable (or disable) the “Keep Session Alive” functionality is found in the portal Security and Access Options page and involves clicking (or unclicking) the “Keep Session Alive” check box which this...
THIS ARTICLE APPLIES TO:
All versions of Knowledgebase
ISSUE DESCRIPTION:
The Customer Portal Browse tab displays content by the Knowledgebase name. In some cases, a Knowledgebase name may not be customer-friendly. For...
THIS ARTICLE APPLIES TO:
All versions of Knowledgebase (with special circumstances on 9.0 upgraded from 8.3.2)
ISSUE DESCRIPTION:
Occasionally, when configuring portal access, Knowledgebase administrators may want...
THIS ARTICLE APPLIES TO:
All versions of Knowledgebase
ISSUE DESCRIPTION:
When searching for articles the articles display with ... for the search summary, rather than the full summary for each article.
ROOT...
THIS ARTICLE APPLIES TO:
Knowledegbases prior to implementation of 8.3.2 HotFix 3.
ISSUE DESCRIPTION:
When accessing articles in the Customer Portal receive the following error:
Parser Error
Description: An error...
