Channels

over 6 years ago

Moxie Chat and Email Platform Performance Counters Channels 9.4 CU10 QFE 2 has enabled access to key Moxie application performance data. This data is exposed as performance counters which are available to be viewed in the Windows...

2 ratings

over 6 years ago

Managing Channels and CommCore Server Files on Upgrade when installed in different paths If Channels and CommCore are installed in different paths prior to upgrading to Channels CU10 or a Channels CU10 QFE from a version prior to...

0 ratings

over 6 years ago

Moxie has made a strategic decision to migrate some components of our infrastructure platform to Amazon Web Services (AWS). This decision will provide infrastructure improvements and scalability to continue to deliver fast, secure...

2 ratings

over 6 years ago

Sales conversion are a way of using the Channels database to associate sales data with Chat session data. This is not the same as Sales Value, which is the shopping cart value. Sales conversion is an out-of-box Channels...

3 ratings

over 6 years ago

As part of an update to our cloud infrastructure, Moxie will be migrating IP addresses associated with Moxie’s Hosted Cloud Services. We’ve addressed some of the common questions about the IP migration in this article, but please...

1 rating

almost 7 years ago

Mail Re-Parsing in CommCore Post Office Service Last updated mapping table: December 12, 2016 This article describes the new functionality in Channels 9.4.0.6 (CU6) whereby Channels CommCore Post Office Service is...

0 ratings

almost 7 years ago

An issue has been identified for Moxie Channels customers who are licensed for Email only (not Chat). Agents may not be able to save any options from the Agent Client Options dialog or the dialog box may not close when attempting...

1 rating

about 7 years ago

QueueEvents, QWait changes for "Enter Service Line"" - Channels 9.4 CU8 QFE 2 Data stored in the QWait column for EvType = 10 (Entered Queue) has been changed as described below to fix an issue related to the...

9 ratings

about 7 years ago

Managing Time Zone related issues in Moxie Email. This article describes the changes made in Channels 9.4 CU8 QFE 1 to manage issues related to email and System Response Service Level (SRSL) resulting from time-changes in the...

1 rating

about 7 years ago

Covered Application Services This policy applies to application data for Moxie’s Chat, Email, Concierge and other application services with the exception, as noted below, of Moxie’s Knowledgebase application service. 18 Month...

0 ratings

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Channels

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