THIS ARTICLE APPLIES TO:
Moxie Channels NetAgent version 7.0 and later.
ISSUE DESCRIPTION:
After enabling SSL, Agents are unable to log into Agent Client.
ROOT CAUSE:
This issue may occur if the...
THIS ARTICLE APPLIES TO:
All versions of Moxie Channels NetAgent.
ISSUE DESCRIPTION:
An Agent is experiencing odd behavior when working in the Agent Client. This is usually limited to the inability to view items that...
THIS ARTICLE APPLIES TO:
All versions of Knowledgebase 8.3.2 prior to HF 4.
ISSUE DESCRIPTION:
Customers using the Safari web browser can not type in a Moxie Channels NetAgent Chat Session. The Send button is also...
THIS ARTICLE APPLIES TO:
Moxie Channels NetAgent (Email) version 7.0 and later.
ISSUE DESCRIPTION:
Agents are unable to transfer emails to other mailboxes.
ROOT CAUSE:
This is due to lack of sufficient...
