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Customers may submit GDPR data redaction requests to Moxie in accordance with Moxie’s established procedures. Below are the types of interaction data Moxie will redact from the corresponding application databases when responding to such requests,...
" Bulk Import Utility Errors When Initiated ""System.no reference. no exception. Object reference not set to a instance of a object."""
THIS ARTICLE APPLIES TO: Knowledgebase version 8.3.2 ISSUE DESCRIPTION: After installing the Bulk Import Utility and running it, the following errors are encountered: "System.no reference. no exception. Object reference not set to a instance...
THIS ARTICLE APPLIES TO: All versions of Knowledgebase. ISSUE DESCRIPTION: When tyring to send out a email notification from the Knowledgebase, the following error occurs : "Microsoft VBScript Runtime Error: Permission Denied" ROOT...
THIS ARTICLE APPLIES TO: Knowledge Spaces All Versions ISSUE DESCRIPTION: Receive the error message Could not load file or assembly "SSPI.dll" or one of its dependencies ROOT CAUSE: SOLUTION OR WORK AROUND: Do the following on the...
" Knowledgebase ""Days in Workflow"" Notifications Sent From ""firstname.lastname@example.org"" Email Address"
THIS ARTICLE APPLIES TO: All Knowledgebase versions ISSUE DESCRIPTION: Days in Workflow email notifications are sent from email address email@example.com instead of the email address configured under System Settings in the Admin Control...
THIS ARTICLE APPLIES TO: All versions of Knowledgebase. ISSUE DESCRIPTION: When clicking on the name of a category within Category Management of the KB Admin Control Panel the following error is received: Server object error 'ASP 0177 :...
THIS ARTICLE APPLIES TO: Knowledgebase versions 8.1 through 8.3.2 Hotfix 3 ISSUE DESCRIPTION: Within the Customer Portal, any search term containing the ampersand character (&) returns zero search results. ROOT CAUSE: The Autonomy search...
" When Making Changes or Adding a New External User on Save Attempt Receive a Message Stating ""Oops there was an error"""
THIS ARTICLE APPLIES TO: Knowledgebases that have been upgraded to 9.0 and later from 8.0.X ISSUE DESCRIPTION: Steps: 1. Log in to Admin Portal 2. Go to External Users 3. Locate a user 4. Change the external user profile to anything other than...
" When attempting to create a new article an error displays "" The database configurations for the KB application have not been set properly """
THIS ARTICLE APPLIES TO: Knowledge Spaces 9.1 HF2 ISSUE DESCRIPTION: Internal user attempts to create a brand new article. As soon as "new article" is click from any point in the application they receive the error message: The database...
THIS ARTICLE APPLIES TO: Moxie Knowledge version 9.4 HF1 or HF2. This issue does not apply to 9.4.3 (HF3). ISSUE DESCRIPTION: All new installations and upgrades to Moxie Knowledge version 9.4 HF1 or HF2 fail when .NET version 4.5.2 is installed on...