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The installation and configuration manual for 8.3.2 for the Bulk Import Utility also works for 9.0.1 per the product group. Only server administrators are recommended to use this tool. You can click here to get it. Please call 1-877-373-7848...
THIS ARTICLE APPLIES TO: Knowledgebase versions prior to 9.0.1 HF2. ISSUE DESCRIPTION: When used in a Solution Finder, bullet points are visible within the Admin Panel but do not appear when viewed in a Customer Portal. ROOT CAUSE: ExtJS, the...
THIS ARTICLE APPLIES TO: Knowledgebase version 9.0 and earlier. ISSUE DESCRIPTION: Buttons in the Online Editor bar are grayed out or do nothing. Similarly, Spell Check and Anchor buttons do not work. ROOT CAUSE: Your browser must be configured to...
THIS ARTICLE APPLIES TO: Knowledgebase version 8.3.2.21.2 ISSUE DESCRIPTION: Searching an offline Portal that has been exported from Knowledgebase returns an error message of "No topics found." ROOT CAUSE: The itircl.dll file is not...
THIS ARTICLE APPLIES TO: All versions of Knowledgebase. The information in this article also applies to: Microsoft COM+ versions 1.0 and 1.5. ISSUE DESCRIPTION: The COM+ Application fails with this error message: Event ID: 10004 Source: DCOM DCOM...
THIS ARTICLE APPLIES TO: All versions of Knowledgebase (with special circumstances on 9.0 upgraded from 8.3.2) ISSUE DESCRIPTION: Occasionally, when configuring portal access, Knowledgebase administrators may want to set up external user...
THIS ARTICLE APPLIES TO: All Knowledgebase versions PROCESS: Please use the following process to get a copy of the article with the feedback or suggestion. 1. Go to the main Portal Tab. 2. Select the name of the portal from which to retrieve a...
THIS ARTICLE APPLIES TO: Knowledgebase version 8.3.2 ISSUE DESCRIPTION: During installation of Knowledgebase version 8.3.2, a component (Magellan) is installed to allow for display and conversion of PDF documents. If you do not restart the...
This article applies to: · KnowledgeBase v. 8.2 · KnowledgeBase v. 8.3.2 Symptom: Category subscription overlooks the Article Group settings Steps to reproduce: 1., Login to the ACP and create an Article Group, Let’s call it “Group A” 2., Create...
THIS ARTICLE APPLIES TO: Customers wishing to change the Microsoft SQL password on Moxie Knowledge version 9.4 Hot Fix #2 or later should follow the instructions in this article. PROCESS: Login to the Microsoft SQL server management studio with a...