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THIS ARTICLE APPLIES TO: All versions of Moxie Channels NetAgent. PROCESS: Follow these steps to enable User Dumps: Please download and install “Userdump” from the URL below:...
This article is useful while integrating Moxie Channels and Moxie KnowledgeBase (KB) for installations that deploy Channels 9.4 Cumulative Update 2 (also referred to as Channels 184.108.40.206) and above. Note that in addition to the settings available...
THIS ARTICLE APPLIES TO: All versions of Moxie Channels NetAgent (Chat). ISSUE DESCRIPTION: The URL to be loaded upon customer client entrance does not display when a customer enters into a Chat session. ROOT CAUSE: If the Session Start Script...
THIS ARTICLE APPLIES TO: Moxie Channels NetAgent version 7.0 and later. ISSUE DESCRIPTION: Agent receives the message 'Agent not in Department' when attempting to log into Agent Client. Log on attempt is unsuccessful. ROOT CAUSE: This...
THIS ARTICLE APPLIES TO: Moxie Channels NetAgent version 8.3.2 (Chat) ISSUE DESCRIPTION: The 'Exit' button in the chat portal would be slightly misaligned from the 'Copy' and 'Paste' buttons when using browsers Internet...
THIS ARTICLE APPLIES TO: All versions of Moxie Channels NetAgent. PROCESS: Please keep in mind that some versions look different than others, so your windows may look slightly different than the screen shots below. Finding your version in Moxie...
When the DBCleanup function is run through the Web Administrator, the queries used to run the cleanup can be access and reviewed in the naDBCleanup_IP.log on the server. The log is located in the logfiles folder on the server where CIM is...
Google’s Chrome 80 is scheduled for release on February 4, 2020 and changes may have some impact to user's of Moxie's Chat. The impact with this update in effect removes access to cookies created by Moxie Chat, similar impact as...
THIS ARTICLE APPLIES TO: All versions of Moxie Channels NetAgent. ISSUE DESCRIPTION: Help Menu does not display when Moxie Channels NetAgent is not in English Localized mode. ROOT CAUSE: SOLUTION OR WORK AROUND: This is by design, the help file is...
THIS ARTICLE APPLIES TO: Channels 9.0.2 or higher. ISSUE DESCRIPTION: There is a rare circumstance where Agents may experience an issue when viewing an EDA page that shows information for a prior interaction. This only occurs when the EDA page is...